This Privacy Policy (“Policy”) explains in general terms how Sunserve Pty Limited (referred to in this document as “Sunserve”,”we” “our” or “us”) protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

How do we use personal information?

We will use your personal information to provide you with sunscreen and sun protection related products and services.

We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

• Identification of fraud or error;
• Regulatory reporting and compliance;
• Developing, improving and marketing our products and services;
• Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;
• Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;
• To facilitate your participation in loyalty programs;
• To analyse trends in sales;
• For marketing activities; and
• Internal accounting and administration.

Is the information disclosed to third parties?

We may disclose your personal information:

• as permitted or required by law;
• to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
• to our third party service providers as well as to our related entities and brands;
• to third parties who may require your details for your product or service to be covered by warranty

The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information, see the heading above, titled “When we act as a retailer”.

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Security of information

Sunserve has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.

Sunserve regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.

Access and correction of personal information

Subject to the exceptions set out in the Privacy Act 1988(Cth), we invite you to access and correct any personal information we may hold on you. If we deny access, we will provide you with the reason for such denial. We may recover from you our reasonable costs of supplying you with access to this information.

Use of cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Linked sites

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

Feedback / complaints

We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at feedback@sunserve.com.au

Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

Our Information

Sunserve Pty Limited 
33 Ormond St, Paddington Australia 
Phone: 0410 483 467 
Email: antony@sunserve.com.au 
ABN: 19 154 265 166

Transaction Currencies

All online transactions are processed in AUD.

International Orders

For orders outside of Australia and to determine if your country of origin is eligible, please contact one of our Sunserve representatives by emailing info@sunserve.com.au

Security Policy

When purchasing from Sunserve your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

If you have any questions regarding our security policy, please contact one of our Sunserve representatives by emailing sales@sunserve.com.au